Do you have a showroom?
Shibui Interiors is an Auckland based company. We have a showroom at 589 Mount Eden Road, Mount Eden, Auckland, where we stock and showcase a comprehensive overview of the products that are shown on our website.

We also offer an extensive range of additional products on our website that we have dispatched from other locations not necessarily based in Auckland.

This gives you the convenience of shopping from the comfort of your home, or the option to physically view some of the items that you are interested in.

Can you send larger images of product?
Yes where possible, we are very happy to send larger images, please email or phone us with your request.

Can we view the product?
If the items are in stock in our Showroom – absolutely!!  Otherwise we may be able to organise viewing of product depending on location and if the item is available to be viewed.

Do you offer discounts for large orders?
We are happy to look at your total order and see if we can offer a better price. If you are ordering multiple large items, please talk with us.

Do you accept payments by internet banking?
Yes we do. This option is offered at checkout. Or please call us for more information on 09 6232727.

How much will my order cost to ship?
We will get an accurate quote for the delivery to your home or chosen address. When an order is placed we will organise a quote for the delivery if requested. The Delivery cost will need to be agreed to, before the items can be dispatched.

Can I use a PO Box for my delivery address?
Unfortunately we are unable to deliver to PO Box addresses. We require a physical address as a signature is required on the delivery.

How long will my items take to deliver?
This does depend on where you live. We do our best to give you an estimated delivery timeframe, however we cannot be held responsible if the freight company does not deliver on time.

Can we collect our order?
Yes, if possible and if it is more suitable for you, we are happy for you to collect your Order from our Showroom in Mount Eden. If the items are very fragile, this would be our preference. Please enquire.

If an item is out of stock can I back order it?
Yes, If the item is ongoing (not discontinued) and we are able to secure more stock of it. We require a 50% deposit to back order items.

How do I know that my order has been received?
Once you’ve completed your online order, we will send you confirmation email. Please check this carefully to ensure all your details are correct. If any details are incorrect, please email us immediately at info@shibui.co.nz

If you don’t receive an order confirmation email from us within 48 hours of placing your order, please check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your email address has been entered correctly.

If you still haven’t received a confirmation email, please let us know and we will look into it for you.

Do you offer Designer discounts?
We do offer discounts to those in the design profession. The discount amount depends on the items and quantity of products ordered. Please enquire.

What happens if I change my mind about the product?
Shibui Interiors cannot accept goods back if you simply change your mind. We provide as much information about the product as possible, so your decision to purchase is an informed one.

What happens if an item is damaged during delivery?
Before taking receipt of the order and signing for the delivery, please carefully check for any faults or damages and make notes of any defects on the delivery docket. If possible take a photo of the fault.  Shibui Interiors must be notified of any fault within 24 hours on 09 6232727 or email us at info@shibui.co.nz If the problem is not stated within 24 hours it will mean that any freight insurance is void. Once we have been advised of any problem we will communicate with you and our supplier (if required), to reach an appropriate solution. Damaged or faulty items will be replaced at no charge.

How am I charged for International Duties and Taxes?
Our international courier provider will charge you the duties and taxes on behalf of the local government. How they will charge you, depends on what country you are in. Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer. Shibui Interiors will not include (within the shipping quotes provided) any extra costs that may occur within your receiving country.